This web site is owned and operated by Janelle Design. If you have any suggestions or comments or if you need to contact us, please email us using the link on the contact page or use the details below.
Our Contact details:
Janelle Designs Ltd
Unit 7, Dinting Lane Industrial Estate, Glossop, Derbyshire, SK13 7NU
Telephone: +44 (0)1457 866 584
VAT Registration Number: GB 208 505 427
Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping bag. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, MasterCard, American Express and PayPal, your payment will be processed during checkout, once you have paid for your order you will receive an order confirmation e-mail.
If you have made a mistake in your order and cannot correct it in the shopping bag, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We ship our products using Royal Mail second class or a 24 hour courier which include CityLink, DHL and UPS. We deliver your order right away. We will normally send your order to you in two (2) business days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK, 20% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you need to reach us, please email us using the link on the contact page, alternatively, you can call on 01457 866 584 (International +44 1457 866 584). Or you may write to us using the address previously mentioned at the top of our terms and conditions.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition. All packaging must be returned. Any products not returned with their packaging intact will be refused a refund or replacement.
These terms apply to your order:
We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.